Refund policy

Returns & Exchanges

All sales are final. We do not accept returns or exchanges.

If your item arrives damaged, please contact us as soon as possible. Approved returns for damaged items will be issued as store credit only. We do not issue cash refunds or refunds to the original payment method.

Order Adjustments

Need to make a change to your order, such as the size or color? Please contact us within 24 hours of placing your order.

We will do our best to accommodate your request depending on availability, but changes are not guaranteed.

Order adjustments can only be made if your order has not yet been fulfilled or assigned a tracking number.

Order Processing

Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays.

You will receive a shipping confirmation email with tracking information once your order has shipped.

Delivery Timeframes

After processing, standard delivery generally takes 4–7 business days.

Delivery estimates are not guaranteed and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

Tracking Your Order

Use the tracking link in your shipping confirmation email to follow your package.

Tracking may take up to 48 hours to update after your order leaves our facility.

Shipping Details

Please make sure your shipping address is complete and accurate.

We are not responsible for delays or additional costs caused by incorrect or incomplete addresses.

If a package is marked delivered but you cannot locate it, please check with household members and your local carrier, then contact us so we can help.

Questions?

If you have questions about your order or delivery, please contact us with your order number.

primal.steps.support@gmail.com